When is my next scheduled service day?
What is my responsibility to ensure proper service?
Customers are responsible for access to containers. This means your containers must be within 5 feet of the edge of the road and spaced 3 feet apart and 5 feet from any obstructions. Dumpsters must have an approach of 60 feet and a viable turnaround. The lane of travel must be 14 feet high, 12 feet wide and be clear of vegetation.
What happens if my garbage is missed?
If your service is missed due to conditions outside of our control, we will take the equivalent of your missed service at no additional charge on your next accessible service day. If you feel you have been missed, inside of the companies control please contact us via our Contact Us page within 24 hours.
What do I do if my container or can is broken?
If your container is supplied by the company, please Contact Us for repair or replacement. If your can is self-owned you are responsible for purchasing the appropriate sized can for your service level.
How do I make changes to my account?
What are the charges for Recycle Program Adjustment and Value of Recyclables on my bill?
The Recycle Value is the charge or credit value of the recycled material that is shared with all Lewis and Thurston County residential customers.
Why am I being charged for recycling when I don't recycle?
In 1989 the state mandated that all residents would pay for the recycle program. This was passed in the form of the “Waste Not Washington Bill”.
Why can't I recycle glass in my comingle recycle container?
Breakage during collection leaves glass shards in the paper that damage processing equipment and poses a danger to sorting crews. This reduces the recyclability of recycled paper and increases processing and disposal costs.
How can I pay my bill?
You can pay your bill by phone by calling 855-569-2719 or 360-736-4769 or by visiting our Bill Pay page.
How long can I keep the dumpster?
We offer two types of commercial services - temporary and permanent. Temporary services can last 2-90 days. Permanent services are for customers who need a container for longer than 90 days and are serviced every other week, weekly, or multiple times a week, depending on the location.
What can I put into a dumpster?
Dumpsters are for large amounts of compactable household trash ONLY. There can be NO hot ash, petroleum products, insecticides, hazardous waste, car batteries, engine parts, construction debris, roofing materials, concrete, or refrigerator/freezers, animal carcasses or parts in the containers.
How do I schedule my dumpster or roll off container to be emptied?
You may call the local office or use our Contact Us page to schedule an empty. Please call into the office the day prior by 1:00 PM for next business day roll off container scheduling. Dumpsters are scheduled on a route day specific basis.
When will I be billed for my roll off container or dumpster?
We bill roll off containers and dumpsters once a month. Billing is calculated on the 1st of the month for the previous month’s charges.